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All known problems are documented in the Troubleshooting section of the User's Guide and are reproduced below. Should you experience any other difficulties, please Contact JCE Software for Technical Support.

General Problems

Mac OS

Windows

Mac OS users should start by double-clicking the Crystallographic CourseWare and Point Group aliases installed in the JCE Software folder.

Windows users should click the Start button. From the Programs menu Select JCE Software. From the JCE Software submenu select Crystallography Collection. From that submenu select Point Groups (student) or Crystallographic CourseWare.

If HyperCard stacks open without color, increase the Memory allotted to the HyperCard Player to at least 3000 KB.

In the Exercises in Reading ITX module How to do it screens of the Coordinates to General Positions and Symmetry Symbols to General Positions exercises do not work as intended. The icons on the right side of the screen do not work properly. To see what the icons do, consult the How to do it screen of the General Positions to Symmetry Symbols exercises.

If you are using Windows 2000 or Windows XP, the buttons in the Crystallographic CourseWare Main Menu that lead to other ToolBook files may not work properly. This appears to be due to a problem with recognition of long file names. There are two ways you can work around this problem:

1. On the Main Menu page, select Open from the File menu, then select any ToolBook file listed in the dialog that appears. From that ToolBook file, return to the Main Menu and all buttons should now work properly. You will have to repeat this process each time you open Crystallographic CourseWare.
2. Move the CCW2000 folder and all of its contents from its default location (C:\Program Files\JCE Software\Crystalography Collection\CCW2000) to a different location that does not include any long file names (for example C:\CCW2000). You will need to redirect the shortcuts in the Start menu to locate Crystallographic CourseWare in its new location. All buttons in the Main Menu should now operate properly.

TOOLBOOK INSTALLATION ISSUES:

The programs in the the Crystallography Collection require ToolBook II 6.1 Runtime Files in order to run. This is the only version of ToolBook runtime files that will fully support the programs in the Crystallography Collection. Older versions of ToolBook runtime files will not support the programs in the Crystallography Collection at all. Newer versions of ToolBook runtime files and all versions of ToolBook II Neuron will support most, but not all, of the programs in the Crystallography Collection. For this reason, the Crystallography Collection Setup program will not install the Crystallography Collection onto your computer until it is able to detect ToolBook II 6.1 runtime files on your computer.

If you believe that the Crystallography Collection Setup incorrectly indicated that you did not have ToolBook II 6.1 Runtime Files located on your computer:

The Crystallography Collection Setup performs a thorough check of your computer's hard drive(s) in order to locate any installed versions of ToolBook runtime files. If ToolBook II 6.1 Runtime Files are not detected on your computer, the Crystallography Collection Setup will force you to exit the setup. If you believe that the Crystallography Collection Setup has incorrectly identified any versions of ToolBook on your computer, you may view the results of the Crystallography Collection Setup's search. The results of the search are written to a text file on your computer at the location

C:\Program Files\JCE Software\Crystallography Collection\TBResult.txt

This file lists each version of ToolBook found on your computer along with the file path that it was found on. You do not have to complete the Crystallography Collection Setup in order to view this file. It is written to your hard drive as soon as the Crystallography Collection Setup has searched your computer for ToolBook runtime files.

If ToolBook II 6.1 Runtime Files are not listed in this file but you are certain that they exist on your computer, try uninstalling the ToolBook II 6.1 Runtime Files and reinstalling them from the installer on the CD

X:\Install\Toolbook\tb65rt.exe, where X is the letter name of your CD drive.

The following directions describe how to uninstall ToolBook.

1. Click the Start menu button at the lower left hand side of your screen. Select Settings.
2. From the Settings menu select Control Panel.
3. From the Control Panel window, double click Add/Remove Programs. A window titled Add/Remove Program Properties will appear.
4. From the Add/Remove Program Properties window, select the Install/Uninstall tab. A list of programs on your computer will appear.
5. Scroll down the list of programs and select ToolBook II 6.1 Runtime Files.
6. With ToolBook II 6.1 Runtime Files selected, click the Add/Remove button. You will be asked if you are sure that you want to uninstall the program. Answer yes.
7. Not all of the ToolBook 6.1 Runtime Files will be removed from your computer. You may remove the rest of the files manually, but this is optional.

Once this is completed, you may reinstall the ToolBook II 6.1 Runtime Files.

If the ToolBook (.tbk) files in the Crystallography Collection do not launch properly:

You may experience problems launching ToolBook (.tbk) files if you reinstall the ToolBook II 6.1 Runtime Files after the Crystallography Collection has been installed on your computer. Reinstalling ToolBook II 6.1 Runtime Files may incorrectly assign ToolBook (.tbk) file associations, or it may replace newer versions of vital ToolBook files with older ones that do not function properly. If this situation arises, your best option is to uninstall and reinstall the Crystallography Collection. If you do not want to do this, follow the directions below to correct the problems.

1. Locate the ToolBook System folder on your computer. The default location is

If ToolBook (.tbk) files still do not launch properly, consult the following website:

From this website you can seek information about ToolBook or ToolBook Neuron, or you can download different versions of either the ToolBook runtime files or Neuron. However, you must remember that the ToolBook II 6.1 Runtime Files are the only ToolBook Runtime files that will fully support all of the ToolBook files included in the Crystallography Collection.